Clinical Coordination
Phase 1 · Before you travel
We handle every clinical step before your trip - so you arrive with confirmed appointments, verified costs, and the right specialist.
Free Case Review
Included
Send your reports or a brief case summary. Our coordination team reviews your case within one business day and identifies the right speciality and hospital tier for your condition.
Independent Specialist Matching
Included
We shortlist surgeons and specialists based on your specific diagnosis - not on referral fees. You receive a curated list with credentials, experience, and why each is suited to your case.
Hospital Shortlist (3–5 options)
Included
We recommend 3–5 accredited hospitals that match your condition, budget, and preferences. Every hospital in our network is independently assessed.
Hospital-Verified Cost Estimates
Included
We obtain indicative cost breakdowns directly from the treating hospital - covering surgery, anaesthesia, room, investigations, and estimated stay duration.
Treatment Timeline Planning
Included
We provide a realistic timeline from your arrival date through discharge and recovery - so you and your family can plan accurately.
Second Opinion Facilitation
On request
Not sure about a diagnosis or treatment plan? We can coordinate a remote or in-person second opinion from a senior specialist before you commit.
Medical Records Management
Included
We organise, translate where needed, and transmit your medical records to the treating hospital in the required format - saving you hours of back-and-forth.
Pre-Arrival Logistics
Phase 2 · Getting you ready to travel
Once you confirm the hospital and doctor, we prepare everything you need before boarding - from visa letters to your arrival day schedule.
Medical Visa Invitation Letter
Included
We coordinate the official hospital invitation letter required for your Indian medical visa application - typically issued within 2–3 business days of confirmation.
Visa Application Guidance
Included
We walk you through the Indian e-Medical visa application process step by step, including required documents, photo specifications, and common errors to avoid.
Appointment Confirmation
Included
We confirm your specialist appointment, pre-operative investigations, and admission date - and provide a written schedule you can share with your family.
Pre-Op Instructions
Included
We relay all pre-operative preparation instructions from the hospital - dietary restrictions, medication adjustments, fasting requirements - in clear, plain language.
Treatment Itinerary
Included
You receive a day-by-day itinerary covering arrival, investigations, surgery, recovery, and discharge - so there are no surprises.
Flight Planning Guidance
Included
We advise on optimal arrival timing relative to your procedure date, and flag any airline restrictions relevant to your medical condition.
Travel & Stay
Phase 3 · From airport to hospital
We coordinate every on-the-ground detail so you arrive calm, rested, and ready - not jet-lagged and lost in an unfamiliar city.
Airport Pickup & Transfers
Included
A verified driver meets you at the airport with a name board. Transfers are arranged in a comfortable vehicle suitable for patients, including wheelchair-accessible options.
Accommodation Near the Hospital
Included
We recommend and help book hotels or guesthouses within convenient distance of your treating hospital - accounting for your budget, mobility needs, and length of stay.
Local SIM Card
Included
We arrange a local Indian SIM card for you before or at arrival - so you can communicate with your care coordinator, family, and the hospital from day one.
Currency Exchange Guidance
Included
We advise on the safest and most cost-effective ways to access Indian rupees - including airport exchange, ATM access, and hospital payment methods.
Local Transport During Treatment
Included
We coordinate transport between your accommodation and the hospital for investigations, consultations, surgery, and follow-up appointments throughout your stay.
Companion Accommodation
Included
If a family member or companion is travelling with you, we help find suitable accommodation and coordinate any companion-specific logistics.
In-Hospital Support
Phase 4 · While you are being treated
You have a named coordinator actively supporting you throughout your hospital stay - not a call centre, not a chatbot.
Dedicated Care Coordinator
Included
One named coordinator stays with your case from start to finish. They are your single point of contact for questions, escalations, and daily updates throughout your hospital stay.
Interpreter / Language Support
On request
If you need language assistance during consultations or procedures, we coordinate a qualified medical interpreter - available in English, French, Arabic, Swahili, and other languages on request.
Hospital Liaison
Included
We liaise directly with the hospital's international patient desk, nursing staff, and surgical team on your behalf - handling administrative issues, schedule changes, and billing queries.
Daily Status Updates
Included
Your family back home receives regular updates on your condition and progress - coordinated through your care coordinator with appropriate privacy controls.
Private Duty Nursing
On request
If you require additional bedside nursing support beyond standard hospital care, we coordinate a vetted private duty nurse for day or night shifts.
Dietary & Food Preferences
Included
We communicate your dietary requirements - halal, vegetarian, cultural preferences, or medical dietary restrictions - to the hospital and accommodation in advance.
Emergency Escalation
Included
In the event of a complication or emergency, your coordinator acts as an immediate escalation point - liaising with the medical team and notifying your family.
Post-Treatment & Follow-Up
Phase 5 · After you return home
The journey doesn't end at discharge. We coordinate follow-up care, documentation, and ongoing support after you return to your home country.
Discharge Planning
Included
We work with the hospital to prepare a clear discharge plan - including medications, wound care, activity restrictions, and red-flag symptoms to watch for.
Full Treatment Summary
Included
You receive a comprehensive treatment summary - operative notes, investigation results, imaging, pathology reports, and discharge instructions - organised in a shareable format.
Airport Departure Transfer
Included
A verified driver takes you from your accommodation or hospital to the airport on your departure day, with timing adjusted for post-surgical mobility needs.
Remote Follow-Up Coordination
Included
We schedule and coordinate remote follow-up teleconsultations with your Indian specialist after you return home - typically at 2 weeks, 6 weeks, and 3 months post-procedure.
Home Country Doctor Liaison
On request
We help communicate your treatment summary to your GP or specialist back home - ensuring continuity of care and proper handover of your medical records.
Ongoing Case Support
Included
If you have questions, concerns, or complications after returning home, your coordinator remains available as a point of contact for up to 90 days post-discharge.
Treatment cost guide
Indicative price ranges based on hospital-verified estimates at accredited Indian hospitals. Costs vary by hospital tier, room category, and individual clinical complexity. All figures in USD.
| Treatment | India Cost Range | Typical Saving |
|---|---|---|
| Knee Replacement (single) | $4,000 – $6,500 | 70% vs UK/USA |
| Hip Replacement (single) | $4,500 – $7,000 | 72% vs UK/USA |
| Cardiac Bypass (CABG) | $6,000 – $10,000 | 75% vs UK/USA |
| Heart Valve Replacement | $7,000 – $12,000 | 74% vs UK/USA |
| Liver Transplant | $25,000 – $40,000 | 65% vs UK/USA |
| Kidney Transplant | $13,000 – $20,000 | 68% vs UK/USA |
| Bone Marrow Transplant | $18,000 – $30,000 | 60% vs UK/USA |
| Prostate Cancer (Robotic) | $5,500 – $9,000 | 73% vs UK/USA |
| Spinal Fusion (1–2 levels) | $5,000 – $8,000 | 71% vs UK/USA |
| IVF (single cycle) | $2,000 – $3,500 | 65% vs UK/USA |
Disclaimer: These are indicative ranges only. Actual costs depend on hospital selection, clinical complexity, room category, duration of stay, and additional investigations. Hospital-verified estimates are provided after your case is reviewed. See full cost comparison
What makes our coordination different
Most medical facilitators are paid by hospitals. We are paid by patients. That one difference changes everything.
Independent - not hospital-paid
We do not accept referral commissions from hospitals. Our shortlists are built around your clinical needs, not our revenue.
Named coordinator, not a call centre
You always communicate with the same person who knows your case - not a different agent every time you call.
Verified cost estimates
We obtain written estimates directly from the treating hospital - not estimates we make up or guess at.
Full journey scope
From case review to 90-day follow-up. We do not hand you off to the hospital and disappear.
Transparent about limitations
We tell you honestly when a case is too complex for a specific hospital, or when the clinical picture is unclear.
Concierge-level logistics
SIM card, transfers, accommodation, interpreter, private nursing - every practical detail is covered.
Start with a free case review
Send your reports today and receive doctor options with a hospital-verified estimate within one business day.
